Refund Policy

Donations made through CauseKind are generally voluntary and may be non-refundable once successfully processed, unless:

• the donation was made by mistake;
• there was a duplicate transaction;
• the transaction failed but the amount was debited;
• the campaign is cancelled before funds are utilised;
• the donation cannot be legally or operationally accepted;
• CauseKind, the beneficiary organisation, or the payment gateway determines that refund is necessary due to fraud, dispute, compliance, or regulatory reasons.

Refund requests must be submitted to CauseKind at support@causekind.com within 7 days from the date of payment, along with transaction ID, donor name, amount, payment date, and reason for refund.

All refund requests will be reviewed by CauseKind. Approval of refund is at CauseKind’s discretion, subject to campaign status, utilisation of funds, payment gateway rules, legal requirements, and availability of funds.

Razorpay’s terms state that refunds are processed only when initiated by the merchant on the Razorpay platform and routed to the same payment method through which the original transaction was processed. Razorpay’s terms also state that Razorpay fees may remain applicable even if a transaction is refunded.

If a refund is approved, the amount will be refunded to the original payment method used for the transaction. Refund timelines may depend on Razorpay, banks, UPI, card networks, wallet providers, and other payment partners.

If your transaction fails, remains pending, or the amount is debited but not credited to CauseKind, we will verify the transaction status with Razorpay/payment gateway. If the payment is not captured or is reversed by the bank/payment partner, the amount may be automatically refunded as per the payment gateway and bank timelines.

If a donor raises a chargeback, dispute, unauthorised transaction claim, or refund claim with their bank/payment provider, CauseKind may be required to share transaction records, receipts, campaign details, communication logs, and other supporting documents with Razorpay, banks, card networks, UPI, regulators, or law enforcement authorities.

Razorpay’s terms state that chargeback liability rests with the merchant and that Razorpay may deduct chargeback amounts from settlement amounts or other funds held by Razorpay. Razorpay may also require documents to prove transaction completion or delivery of goods/services.

CauseKind reserves the right to suspend, block, cancel, or investigate any user account, campaign, or transaction if there is suspected fraud, misuse, chargeback abuse, illegal activity, or violation of platform terms.